Shipping policy

Shipping Policy

We ship across Europe from our fulfilment partners.

• Processing time: 1-2 business days
• Delivery time: typically 5-9 business days within the EU (up to 15 business days during peak periods or for remote areas)
• Free shipping on all orders over 50 EUR
• Orders under 50 EUR: shipping calculated at checkout

You will receive a tracking number by email as soon as your order ships. Track your order any time via the link in your shipping confirmation.

Questions about your delivery? Email support@chillhund.com - we respond within 24 hours.