Frequently Asked Questions
The Cooling Mat
Does it need to be refrigerated or filled with water?
No. The fabric is pressure-activated — it cools on contact, anywhere, anytime.
Is it safe if my dog chews it?
Yes. There are no gels or chemical fillings inside — just layered cooling fabric.
What size should I choose?
Your dog should fit fully stretched out. S: small breeds (chihuahua, dachshund) · M: beagle, cocker spaniel · L: labrador, shepherd · XL: great dane or two dogs. When in doubt, size up.
How long does it stay cool?
It continuously moves heat while your dog lies on it and re-cools within minutes whenever they get up — no freezer cycles needed.
How do I clean it?
Machine wash at 30°C, no fabric softener, air dry.
Orders & Shipping
How long does shipping take?
Orders ship within 24–48h; delivery typically takes 5–9 business days within the EU. Free shipping on orders over €50.
How does the bundle discount work?
Add 2 mats to your cart and 25% comes off automatically at checkout; add 3 or more and you save 37%. No code needed.
Can I track my order?
Yes — you'll receive a tracking link by email as soon as your order ships.
Returns & Warranty
What if my dog doesn't like it?
You have a 30-day money-back guarantee. Email support@chillhund.com with your order number — no forms, no hassle.
Is there a warranty?
Yes, 12 months against manufacturing defects. Send us a photo and we'll replace the item free of charge.
Still have questions? Email support@chillhund.com — we reply within 24 hours.